Refund Policy

Returns

Our refund policy lasts 30 DAYS. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original ‘Retail Packaging’.

 

Underwear, socks and lingerie

Swimwear

Beauty & Fragrances

 

To complete your return, we require a E-receipt (invoice received in your email) or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

If you have returned your item to us by courier:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 – 4 business days.

If you have returned your item to our stores:

Your return is first received and inspected by our store staff in your presence. 

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 1 – 2 business days.  

 

Late or missing refunds (if applicable)

In the unlikely event of you haven’t received a refund yet within the stated period above, don't worry. Please email to us at customerservice@citymoments.com or speak to our Customer Service Manager. We're all here to help you! 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@citymoments.com or speak to our Customer Service Manager and send your item to:

City Moments – Al Quoz Industrial Area 2, PO Box: 127352, Dubai, UAE, Tel: +971 4 338 4939

 

Shipping

To return your product, simply courier your product to City Moments – Al Quoz Industrial Area 2, PO Box: 127352, Dubai, UAE, Tel: +971 4 338 4939 or simply drop the product to any of our stores located nearest to you.