Customer Centers, Warranty & Hassle-free Return Policy

At City Moments, we understand and give utmost priority to the satisfaction and delight of our customers. We always believe that satisfied customers are the best advocates of our business. Hence we have set up the Customer Happiness Centers (Service Centers) in convenient physical locations across UAE, Oman and Saudi Arabia in addition to our Corporate Office in Dubai and popular online avenues (City Moments Digital Store, Facebook Store, Instagram Store). As a customer you can always visit us at any point in time, should you require any product assistance, product demonstration, product service, claim warranty or even to buy a new product. Whatever your visit objective, we guarantee you complete peace of mind and happiness! 

What's more, the product comes with 12 months warranty to provide you a complete peace of mind post purchase! Plus our hassle-free return policy ensures that you can return the product within 14 days of purchase to any of our stores or send back to us, if you don't like the product for any reason. But please ensure that the item is unused and in the same condition that you received it, to be eligible for a return! 

Following are the Customer Service Centers across various locations in UAE, Oman and Saudi Arabia:  

Corporate Office

Dubai

City Moments Trading LLC

Office 102, 1st Floor, Al Ashram Building,

Al Garhoud, PO Box : 50066, Dubai, UAE

Tel: +971 4 282 2890, Fax: +971 4 282 5535

Sales & Service Centers

UAE 

Abu Dhabi

City Moments – Al Wahada Mall; Mobile: +971554720358

City Moments – Khalidiyah Mall; Mobile: +971554720359

City Moments –Mazyad Mall, Musaffah; Mobile: +971554720342

City Moments – Lulu Hyper Market, Baniyas; Mobile: +971554720353

Ajman

City Moments – Lulu Hyper Market, Ajman; Mobile: +971554720366

Dubai

City Moments – Lulu HyperMarket, Qusais; Mobile : +971554720355

City Moments –Lulu Shopping Centre, Karama; Mobile: +971554720823

City Moments – Lulu Village, Sonapur; Mobile: +971554720362

Sharjah

City Moments –Lulu Hyper Market, Maysaloon; Mobile: +971554720364

Fujairah

City Moments –Lulu Shopping Mall, Fujairah; Mobile: +97155420372

OMAN 

City Moments – Lulu hyper Market, Boushar, Muscat
City Moments – Lulu hyper Market, Darsait, Muscat

SAUDI ARABIA

City Moments – Lulu hyper Market, Al Khobar
City Moments – Avenue Mall, Riyadh
City Moments – Khurais Mall, Riyadh

Official Retailers

Bridgeway Trading Est., Mussaffah, Abudhabi, UAE. Tel: +971 2 5541929
Al Masaood Tyres & Accessories, Abudhabi, UAE. Tel: +971 2 5541929