Customer Centers, Warranty & Hassle-free Return Policy
At City Moments, we understand and give utmost priority to the satisfaction and delight of our customers. We always believe that satisfied customers are the best advocates of our business. Hence we have set up the Customer Happiness Centers (Service Centers) in convenient physical locations across UAE, Oman and Saudi Arabia in addition to our Corporate Office in Dubai and popular online avenues (City Moments Digital Store, Facebook Store, Instagram Store). As a customer you can always visit us at any point in time, should you require any product assistance, product demonstration, product service, claim warranty or even to buy a new product. Whatever your visit objective, we guarantee you complete peace of mind and happiness!
What's more, the product comes with 12 months warranty to provide you a complete peace of mind post purchase! Plus our hassle-free return policy ensures that you can return the product within 14 days of purchase to any of our stores or send back to us, if you don't like the product for any reason. But please ensure that the item is unused and in the same condition that you received it, to be eligible for a return!
Following are the Customer Service Centers across various locations in UAE, Oman and Saudi Arabia:
Corporate Office
Dubai
City Moments Trading LLC
Office 102, 1st Floor, Al Ashram Building,
Al Garhoud, PO Box : 50066, Dubai, UAE
Tel: +971 4 282 2890, Fax: +971 4 282 5535
Sales & Service Centers
UAE
Abu Dhabi
City Moments – Al Wahada Mall; Mobile: +971554720358
City Moments – Khalidiyah Mall; Mobile: +971554720359
City Moments –Mazyad Mall, Musaffah; Mobile: +971554720342
City Moments – Lulu Hyper Market, Baniyas; Mobile: +971554720353
Ajman
City Moments – Lulu Hyper Market, Ajman; Mobile: +971554720366
Dubai
City Moments – Lulu HyperMarket, Qusais; Mobile : +971554720355
City Moments –Lulu Shopping Centre, Karama; Mobile: +971554720823
City Moments – Lulu Village, Sonapur; Mobile: +971554720362
Sharjah
City Moments –Lulu Hyper Market, Maysaloon; Mobile: +971554720364
Fujairah
City Moments –Lulu Shopping Mall, Fujairah; Mobile: +97155420372
OMAN
City Moments – Lulu hyper Market, Boushar, Muscat
City Moments – Lulu hyper Market, Darsait, Muscat
SAUDI ARABIA
City Moments – Lulu hyper Market, Al Khobar
City Moments – Avenue Mall, Riyadh
City Moments – Khurais Mall, Riyadh
Official Retailers
Bridgeway Trading Est., Mussaffah, Abudhabi, UAE. Tel: +971 2 5541929
Al Masaood Tyres & Accessories, Abudhabi, UAE. Tel: +971 2 5541929