Customer Service

If you have any questions or concerns related to our products/ services/ policies, we encourage you to contact us through any of the below mentioned methods to get a swift resolution:

  1. Email us at customerservice@citymoments.com to get answers to any questions you may have have. 
  2. Chat with us on our WhatsApp number +971 55 122 37 38  or by clicking on the WhatsApp icon on our website. 
  3. Reach out to our Customer Service Manager @ +971 55 122 37 38 who looks after the customer happiness of all our online and retail stores network in GCC countries. 
  4. Call our Central Office Tel: +971 4 338 4939 during business hours (from Sunday - Thursday between 9.00 am - 6 pm). 
  5. Visit us at any of our retail stores for any kind of service you would want.

We're all here to help you out and with a smile!

Know more about the City Moments Assurance and how you could benefit from it. 

To know more about us, please visit our About Us page. 

Know how to Contact Us with any questions you may have. 

Know more about our Refund Policy and Privacy Policy here. 

To know more our products/ services/ policies, we also welcome you to visit us at any of the following retail store locations:   

Abu Dhabi

City Moments – Al Wahada Mall; Mobile: +971554720358

City Moments – Khalidiyah Mall; Mobile: +971554720359

City Moments –Mazyad Mall, Musaffah; Mobile: +971554720342

City Moments – Lulu Hyper Market, Baniyas; Mobile: +971554720353

Ajman

City Moments – Lulu Hyper Market, Ajman; Mobile: +971554720366

Dubai

City Moments – Lulu HyperMarket, Qusais; Mobile : +971554720355

City Moments –Lulu Shopping Centre, Karama; Mobile: +971554720823

City Moments – Lulu Village, Sonapur; Mobile: +971554720362

Sharjah

City Moments –Lulu Hyper Market, Maysaloon; Mobile: +971554720364

Fujairah

City Moments –Lulu Shopping Mall, Fujairah; Mobile: +97155420372

Head Office

City Moments – Al Quoz Industrial Area 2, PO Box: 127352, Dubai, UAE, Tel: +971 4 338 4939