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100% Genuine & Authentic Products

All products sold on our Website and Retail Stores are 100% Authentic and Genuine and sourced directly from the Official Brand Dealers in UAE.

We oversee and ensure each product that we sell has never been unboxed (except for the Quality Control checks) and comes with the complete Brand Packaging (Gift Box, Carry Bags) and Accessories (Warranty Card/ Booklet, Owners Manual etc.). 

We also provide Free After-sales Service and 1-Year Manufacturer's Warranty for the products purchased on our website through our customer service centers. Moreover, all products that we sell comes with 1-Year International Warranty as well. 

Warranty

All products purchased through our online and retail stores comes with 1-Year International Warranty (including UAE) from the date of purchase for any malfunctions, manufacturing defects etc. as mentioned in the Warranty Manual that comes with the product. Your City Moments Invoice (e-receipt), that you receive by E-mail and/ or SMS, and the Official Warranty Card/ Booklet included in the gift box during delivery is required to claim the Warranty. What's more, you can even claim the warranty through customer service centers. 

Fair Price Assurance

Our online store prices are set to be fair, so that all our valuable customers worldwide gets a chance to shop their favorite products at affordable prices on our website. We make it possible by sourcing all the products, that we sell, directly from the Official Brand Dealers in UAE. However, in the unlikely event that you find a cheaper price elsewhere within 7 days of purchase from us, we will pay you back the difference between both prices. Terms & Conditions Apply. 

Free Shipping in UAE

All orders of AED 100 or more placed on our website qualifies for Free Shipping and Delivery to anywhere in UAE. 

We also ship to all over the world with our international shipping partner - DHL Express. Once you place the order, we will ship it within 1 - 2 days and you will receive the shipment within 2 - 3 days from then. There will be a nominal fee for such international shipments, which you will find when you do the checkout on our website.   

30 Days Hazzle-Free Return Policy

If you are not fully satisfied with your purchases (not applicable for Smart Watches), we will gladly refund or exchange your unworn item(s) within 30 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging to our customer service centers. 

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