City Moments – Al Quoz Industrial Area 2, PO Box: 127352, Dubai, UAE, Tel: +971 4 282 1511
The World’s Best Online and Retail Store Chain for Fashion, Watches, Sunglasses, Electronics and more!
Want to know how we are different from the other online or retail stores out there and how do you benefit by buying from us? Then, please continue reading to know more about us and our assurance.
What’s so special about us?
Well, all our products are authenticity guaranteed and priced economically to win the hearts of millions of our customers! We don’t aim to maximize our profits on every single purchase you make from us; rather we look forward for your future and repeat purchases by offering the best price, quality, service, flexibility and transparency with the hope that you will think only City Moments, the next time you think of making a purchase.
How do we do this?
We source all products directly from our wide network of brand manufacturers spread throughout the countries such as US, UK, Switzerland, Japan, China, India etc. This way, we ensure what you buy on our store is 100% authenticity guaranteed and it also enables us to have full control on the quality and price of the goods sold. This helps us to to cut costs drastically and bring premium products/ brands to you at an economical price tag which is difficult to find with other online or retail stores.
How can you Contact Us?
If you have any questions or concerns related to our products/ services/ policies, we encourage you to contact us through any of the below mentioned methods to get a swift resolution:
- Email us at firstname.lastname@example.org to get answers to any questions you may have have.
- Chat with us on WhatsApp by clicking on the WhatsApp Logo on any of our website pages
- Reach out to our Customer Service Manager @ +971 55 472 0369 who looks after the customer happiness of our online and retail stores network in GCC countries.
- Call our Central Office Tel: +971 4 282 1511 during business hours (from Sunday - Thursday, between 9.00 am - 6 pm).
- Visit us at any of our retail stores for any kind of service you would want.
What's our Warranty?
All the products purchased through our online and physical stores get to have a warranty of 1 year from the date of purchase for any malfunctions, manufacturing defects etc. However certain products may have a longer warranty period depending on the brand manufacturer or part of the promotion. Your City Moments Invoice (e-receipt) is the proof of purchase to claim your warranty. What's more, you can even claim the warranty through any of our physical store locations.
What's our Refund Policy?
For any reason if you don't like the item purchased from us, return the unused product to any of our locations within 30 DAYS of purchase and get instant refund. Yes, you read it right! All purchases from City Moments Online Store comes with a 30-Day Refund/ Exchange Policy, if the product is unused and in the original retail packaging. And there's no need to call us to get the delivery schedule and appointment for returning the goods. Just do so according to your convenience.
Who are our backers?
We are a part of the Bridgeway Group, that’s been in the business in several industries such as Retail, Medicals, Shipping, Real Estate, Construction, Hotels, and Automobiles since 1974 in UAE and several parts of the globe.