Business Address: City Moments Headquarters - Nearby GGICO Metro Station, Al Garhoud, Dubai. Tel: +971 4 282 1511
Want to know how we are different from the other online or retail stores out there and how do you benefit by buying from us? Then, please continue reading to know more about us and our assurance.
What’s so special about us?
Well, all our products are guaranteed to be 100% Genuine and New and priced economically to win the hearts of millions of our customers. When you order on our website, you are getting the 100% Genuine and New products as you would get from any Official Brand Stores anywhere in the world. Moreover, we put Customer Service at the core of our principles which guarantees that you will get the best-in-class customer service and experience when you shop with us which ensures peace of mind post purchase.
We oversee and ensure each product that we sell has never been unboxed (except for the Quality Control checks) and comes with the complete Brand Packaging (Gift Box, Carry Bags) and Accessories (Warranty Card/ Booklet, Owners Manual etc.).
We also provide Free After-sales Service and 1-Year Manufacturer's Warranty for the products purchased on our website through our customer service centers. Moreover, all products that we sell comes with 1-Year International Warranty as well.
How do we do this?
We source all products directly from our wide network of brand manufacturers spread throughout the countries such as US, UK, Switzerland, Japan, China, India etc. This way, we ensure what you buy on our store is 100% authenticity guaranteed and it also enables us to have full control on the quality and price of the goods sold. This helps us to to cut costs drastically and bring premium products/ brands to you at an economical price tag which is difficult to find with other online or retail stores.
How can you Contact Us?
If you have any questions or concerns, please contact us via any of the following ways:
- Email Us: firstname.lastname@example.org
- Chat with us by clicking on the WhatsApp Logo on our website
- Call Us: +971 4 282 1511 during business hours (from Monday - Saturday, between 10 am - 7 pm)
- Speak to our Customer Service Manager @ +971 55 4720 369 (from Monday - Saturday, between 10 am - 10 pm UAE Time)
- Visit us at any of our Customer Service Centers
What's our Warranty?
All the products purchased through our online and physical stores get to have a warranty of 1 year from the date of purchase for any malfunctions, manufacturing defects etc. However certain products may have a longer warranty period depending on the brand manufacturer or part of the promotion. Your City Moments Invoice (e-receipt) is the proof of purchase to claim your warranty. What's more, you can even claim the warranty through Customer Service Centers
Fair Price Assurance
Our online store prices are set to be fair, so that all our valuable customers worldwide gets a chance to shop their favorite products at affordable prices on our website. We make it possible by sourcing all the products, that we sell, directly from the Official Brand Dealers in UAE. However, in the unlikely event that you find a cheaper price elsewhere within 7 days of purchase from us, we will pay you back the difference between both prices. Terms & Conditions Apply.
Free Shipping in UAE
All orders of AED 100 or more placed on our website qualifies for Free Shipping and Delivery to anywhere in UAE.
We also ship to all over the world with our international shipping partner - DHL Express. Once you place the order, we will ship it within 1 - 2 days and you will receive the shipment within 2 - 3 days from then. There will be a nominal fee for such international shipments, which you will find when you do the checkout on our website.
What's our Refund Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (invoice received in your email).
To start a return, you can contact us at email@example.com or call us at Tel: +971 4 282 1511
Who are our backers?
We are a part of the Bridgeway Group, that’s been in the business in several industries such as Retail, Medicals, Shipping, Real Estate, Construction, Hotels, and Automobiles since 1974 in UAE and several parts of the globe.
We welcome you to visit us at any of our Customer Service Centers.