Business Address: City Moments – Al Quoz Industrial Area 2, PO Box: 127352, Dubai, UAE, Tel: +971 4 282 1511
Want to know how we are different from the other online or retail stores out there and how do you benefit by buying from us? Then, please continue reading to know more about us and our assurance.
What’s so special about us?
Well, all our products are authenticity guaranteed and priced economically to win the hearts of millions of our customers! We don’t aim to maximize our profits on every single purchase you make from us; rather we look forward for your future and repeat purchases by offering the best price, quality, service, flexibility and transparency with the hope that you will think only City Moments, the next time you think of making a purchase.
How do we do this?
We source all products directly from our wide network of brand manufacturers spread throughout the countries such as US, UK, Switzerland, Japan, China, India etc. This way, we ensure what you buy on our store is 100% authenticity guaranteed and it also enables us to have full control on the quality and price of the goods sold. This helps us to to cut costs drastically and bring premium products/ brands to you at an economical price tag which is difficult to find with other online or retail stores.
How can you Contact Us?
If you have any questions or concerns related to our products/ services/ policies, we encourage you to contact us through any of the below mentioned methods to get a swift resolution:
- Email us at firstname.lastname@example.org to get answers to any questions you may have have.
- Chat with us on WhatsApp by clicking on the WhatsApp Logo on any of our website pages
- Reach out to our Customer Service Manager: +971 55 472 0369 who looks after the customer happiness of our online and retail stores network in GCC countries.
- Call our Central Office Tel: +971 4 282 1511 during business hours (from Sunday - Thursday, between 9.00 am - 6 pm).
- Visit us at any of our retail stores for any kind of service you would want.
What's our Warranty?
All the products purchased through our online and physical stores get to have a warranty of 1 year from the date of purchase for any malfunctions, manufacturing defects etc. However certain products may have a longer warranty period depending on the brand manufacturer or part of the promotion. Your City Moments Invoice (e-receipt) is the proof of purchase to claim your warranty. What's more, you can even claim the warranty through retail stores
What's our Refund Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (invoice received in your email).
To start a return, you can contact us at email@example.com or call us at Tel: +971 4 282 1511
Who are our backers?
We are a part of the Bridgeway Group, that’s been in the business in several industries such as Retail, Medicals, Shipping, Real Estate, Construction, Hotels, and Automobiles since 1974 in UAE and several parts of the globe.