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At City Moments, we take Customer Service very seriously which is why we have designed various ways so it becomes easy for our customers to get in touch with us, any time. If you have any questions or concerns, please contact us via any of the following ways:

  1. Email Us:
  2. Chat with us by clicking on the WhatsApp Logo on our website 
  3. Call Us: +971 4 282 1511 during business hours (from Monday - Saturday, between 10 am - 7 pm)
  4. Speak to our Customer Service Manager @ +971 55 4720 369 (from Monday - Saturday, between 10 am - 10 pm UAE Time)
  5. Visit us at any of our Customer Service Centers

We welcome you to visit us at any of the following locations: 

United Arab Emirates

Dubai: City Moments Headquarters - Nearby GGICO Metro Station, Al Garhoud, Dubai. Tel: +971 4 282 1511 (Timings: 10 am - 7 pm, Monday to Saturday)  

Saudi Arabia 

Riyadh: City Moments Store – Shop No. 258, Lulu Hypermarket, Avenue Mall, Prince Faisal Bin Turki Bin Abdul Aziz Road, Muraba, Riyadh. Mobile: +966 507935950 (Timings: 11 am - 10 pm all days)  

Kobar: City Moments Store – Shop No. 16, First Floor, Lulu Hypermarket, Prince Turkey Street, Al Kobar. Mobile: +966 533213601 (Timings: 11 am - 10 pm all days)   

Jeddah: City Moments Store – Shop No. 21, Ground Floor, Lulu Hyper Market, Amir Fawaz District, Jeddah. Mobile: +966 535374552 (Timings: 11 am - 10 pm all days)  


Bousher: City Moments Store – Department Store Area, Lulu Hypermarket - Bousher, Muscat, Oman, Mobile: +968 7811 7595 (Timings: 11 am - 10 pm all days) 

We're all here to help you with a smile!

Learn more about the Exclusive Benefits of shopping with us and how you could benefit from it. 

To know more about us, please visit our About Us page. 

Know how to Contact Us with any questions you may have. 

Know more about our Refund Policy and Privacy Policy here.