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Frequently Asked Questions


  1. What is the Shell Jump Starter?

The Shell Jump Starter and USB Device Charger is a great device that immediately comes to rescue in situations where the car battery goes down. It is powered by 3pcs high-rate discharge Lithium-Polymer Batteries, providing you a device of great power in a small portable package to jump start your car. It can safely and swiftly jumpstart Gasoline engines up to 6.8 Litres (8 Cylinders), Diesel engines up to 2.5 Litres (4 Cylinders) and other 12 volt ignition engines such as Watercraft or Motorcycles. It comes with the most important safety protection technologies, to ensure your safety when jump starting your vehicles. It can not only help you start up a car with a dead battery, it can also serve as a mobile power to charge your mobile devices and as a flash light during road side emergencies.

  1. What makes Shell Jump Starter different from other brands in the market?

The Shell Jump Starter is different from the other brands in the market because of the following aspects:

  1. It is perfectly SAFE to operate.
  2. It is extremely RELIABLE in any situations.
  3. It is easily PORTABLE for day to day use.
  4. It has MULTIFUNCTIONAL
  5. It is of high QUALITY. As the name implies, the product is officially licensed by the Shell Brands International AG.
  1. Why is the Shell Jump Starter SAFE to operate?

Jump starting cars can be scary experience due to short circuit, spark and so on, if you are not doing it right or using a cheap brand. However the Shell Jump Starter and USB Device Charger comes with 10 levels of in-built safety protection such as Short Circuit Protection, Spark Protection, Reverse Polarity Protection, Reverse Charging Protection, Over Heat Protection, Over Voltage Protection, Low Voltage Protection, Over Current Protection, Over Load Protection, and Detecting Battery Protection. All these protections ensure the utmost safety to the human body and automobiles alike and make it an indispensable gadget in all cars. Watch the enclosed video that demonstrates how safe it is when compared to other brands in the market.  

  1. How is the Shell Jump Starter extremely RELIABLE in any situations?

You cannot predict when you might need a jump starter either for yourself or to help others. At that critical moment, you will want to have a device that you can count on to deliver. The Shell Jump Starter and USB Device Charger can jumpstart Gasoline engines up to 6.8 Litres (8 Cylinders), Diesel engines up to 2.5 Litres (4 Cylinders) and other 12 volt ignition engines such as Watercraft or Motorcycles. Watch the enclosed video that demonstrates how it easily jump start the Mercedes Benz C63 AMG 6.3 Litres, 8 Cylinders when the battery got drained. 

  1. Is the Shell Jump Starter easily PORTABLE?

The full kit of Shell Jump Starter is about as small and portable as it gets. All of it together (Jump Starter, short cables, clips and instruction booklet) fit into a nice little drawstring pouch that tucks very easily inside your possibly full dash compartment! It would also easily fit under a seat, in a trunk tire or in a purse which shows how compact and light weight it is. 

  1. How is the Shell Jump Starter MULTI-FUNCTIONAL?

While you would buy this to keep on hand in case you need to jump start your car; you would love to know that it comes ready to make itself useful in other ways when you don't need a jump. It has a built in flash light and a red light that flashes the SOS signal for road side emergencies. Even better than that is the ability to charge your mobile devices by USB cable whenever needed. You can also use it to recharge your mobiles & tablets multiple times whenever needed and it charges them all pretty fast.    

  1. What makes the Shell Jump Starter a top QUALITY Product?

From shipping box to the instruction manual to the drawstring storage pouch, everything about Shell Jump Starter and USB Device Charger is of extremely high quality and well made. It will not fall apart after using it few times and is very heavy duty and rugged, solid and sturdy, all the things you would want such a thing to be. As the name implies, the product is officially licensed by the Shell Brands International AG and manufactured by Camelion Battery Co., Ltd.

  1. What are the main features of Shell Jump Starter?
  • Jump Starts Gasoline engines up to 8 Litres (8 Cylinders), Diesel engines up to 2.5 Litres (4 Cylinders) and other 12 volt ignition engines such as Watercraft and Motorcycles.
  • The device has 10 safety features to ensure safe use:
  1. Short Circuit Protection
  2. Spark Protection
  • Reverse Polarity Protection
  1. Reverse Charging Protection
  2. Over Heating Protection
  3. Over Voltage Protection
  • Low Voltage Protection
  • Over Current Protection
  1. Over Load Protection
  2. Clamp Looseness Protection
  • 1 Amp USB output to charge mobile devices.
  • Integrated flashlight and SOS alert light.
  • 4 Amp In-Car Charger to charge this unit and other mobile devices.
  1. What are the product details of Shell Jump Starter?

The Shell Jump Starter consists of the LED Power Indicator, Power Switch, 12V Jump Starting Output, 2.1 Amp USB Output, 1.5 Amp Micro USB Input, LED Light Switch and LED SOS Alert Light. Please click on this link to view the product illustration.    

  1. What does the Package of Shell Jump Starter includes?

Every unit/ package of Shell Jump Starter includes the following items:

  • A Portable Jump Starter
  • Spark Free Jump Starter Cable
  • 4 Amp USB In-Car Charger
  • Micro USB Charging Cable
  • Instruction Manual
  • Drawstring Pouch

Please click on this link to view the product package.

  1. How can you charge the Shell Jump Starter?

Connect one end of the included Micro USB cable to the portable Jump Starter and the other end to any powered USB device to begin charging. The red light flashing indicates charging is in progress. Charging is complete when the four LED lights are solidly lit (not blinking).

Note: Fully charge the Portable Jump Starter every three months to ensure that it will be ready when you need it.

  1. How to Jump Start a vehicle using the Shell Jump Starter?

Using the Shell Jump Starter to Jump Start a vehicle is very easy and safe. Check the LED power indicators on the front of the unit. A minimum of 3 illuminated LED’s is required to jump start a vehicle. A fully charged unit is recommended.

Step 1: Connect the Spark Free Jump Starter Cable to the car battery, connecting the red clamp to the positive (+) terminal and the black clamp to the negative (-) terminal.

Step 2: Connect the Spark Free Jump Starter Cable to the Portable Jump Starter. The LED indicator on the Spark Free Jump Starter Cable will flash alternately between red and green lights. You will know the unit is ready to jump start when the green light is solidly lit and emits a beep sound.

Step 3: Start the vehicle (switch on the ignition) once the green light on the Spark Free Jump Starter Cable remains constant. Once the vehicle has successful started, disconnect the Spark Free Jump Starter Cable from the Portable Jump Starter.

Step 4: Remove the Spark Free Jump Starter Cable from the vehicle’s positive and negative terminals.     

  1. How to use the LED light function?

Press the button on the side of the Portable Jump Starter to turn on the flashlight. Press the button again to toggle the SOS alert light. Press the button again to turn off the flashlight.

  1. How to use the Portable Jump Starter to charge a mobile device?

Connect a mobile device to the 2.1A USB output port of the Portable Jump Starter with the relevant cable. Press and hold the Jump Starter power switch until the charging begins and the LED’s light continuously. To stop charging disconnect the cable.

  1. Does the Shell Jump Starter offer any Product Warranty?

Yes. Your Shell Jump Starter comes up with ONE YEAR LIMITED WARRANTY beginning on the date of invoice. For any questions regarding warranty or product knowledge, reach us through the Contact Us page or email us at customerservice@citymoments.com and we will be happy to help.