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100% Genuine & Authentic Products
All products sold on our Website and Retail Stores are 100% Authentic and Genuine and sourced directly from the Official Brand Dealers in UAE.
We oversee and ensure each product that we sell has never been unboxed (except for the Quality Control checks) and comes with the complete Brand Packaging (Gift Box, Carry Bags) and Accessories (Warranty Card/ Booklet, Owners Manual etc.).
We also provide Free After-sales Service and 1-Year Store Warranty for the products purchased on our website through our retail stores in Lulu Hypermarkets - UAE. Moreover, all products that we sell comes with 1-Year International Warranty as well.
All products purchased through our online and retail stores comes with 1-Year International Warranty (including UAE) from the date of purchase for any malfunctions, manufacturing defects etc. as mentioned in the Warranty Manual that comes with the product. Your City Moments Invoice (e-receipt), that you receive by E-mail and/ or SMS, and the Official Warranty Card/ Booklet included in the gift box during delivery is required to claim the Warranty. What's more, you can even claim the warranty through any of our retail stores.
Fair Price Assurance
Our online store prices are set to be fair, so that all our valuable customers worldwide gets a chance to shop their favorite products at affordable prices on our website. We make it possible by sourcing all the products, that we sell, directly from the Official Brand Dealers in UAE. However, in the unlikely event that you find a cheaper price elsewhere within 7 days of purchase from us, we will pay you back the difference between both prices. Terms & Conditions Apply.
Free Shipping in UAE
All orders worth AED 200 placed on our website qualifies for Free Shipping and Delivery to anywhere in UAE.
We ship our products all over the world and deliver to your door steps wherever you are, but there will be a nominal fee for such international shipments, which you will find when you reach the Cart Checkout page.
30 Days Hazzle-Free Return Policy (Not Applicable for Smart Watches and/ or Bulk Purchases)
If you are not fully satisfied with your purchases (not applicable for Smart Watches), we will gladly refund or exchange (a maximum of 1 time per order number) your unworn item(s) within 30 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging to any of our retail stores.
Please be advised that, we DO NOT accept Return/ Refund for the Smart Watches and/ or Bulk Purchases (if the Order Number contains more than 5 items in it).
Retail Store Locations
Our Webstore/ website is an extension of our retail stores network in Lulu Malls across the GCC countries. To know more about our products/ services/ policies, we welcome you to visit us at any of the following locations:
City Moments Store– Ground Floor, Al Wahada Mall, Department Store Area, Lulu Hypermarket, Abu Dhabi, Mobile: +971554720358
City Moments Store – First Floor, Department Store Area, Lulu Hypermarket, Ajman, Mobile: +971554720366
City Moments Store – First Floor, Department Store Area, Lulu Hypermarket, Near Stadium Metro Station, Al Qusais, Dubai, Mobile : +971554720355
City Moments Headquarters - Nearby GGICO Metro Station, Al Garhoud, Dubai, Tel: +971 4 282 1511
City Moments Warehouse – Al Quoz Industrial Area 2, PO Box: 127352, Dubai, UAE