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At City Moments, we take Customer Service very seriously; we know pretty much that the delighted customers are the greatest assets of any business. This is why we have designed various ways so it becomes easy for our customers to get in touch with us, any time. If you have any questions or concerns related to our products/ services/ policies, please get in touch with us in any of the following ways:

  1. Email us at
  2. Chat with us on Customer Service @ WhatsApp
  3. Dial our Headquarters @ Tel: +971 4 282 1511
  4. Contact us on Facebook @CityMomentsStore
  5. Visit us at any of our retail stores
  6. Speak to the Customer Service Manager @ +971 58 944 0347 (from Sunday - Thursday, 10 am - 5 pm)

We're all here to help you out and with a smile!

Know more about the City Moments Assurance and how you could benefit from it. 

To know more about us, please visit our About Us page. 

Know how to Contact Us with any questions you may have. 

Know more about our Refund Policy and Privacy Policy here.