100% Genuine & Authentic Products
All products sold on our Website and Retail Stores are 100% Authentic and Genuine and sourced directly from the Official Brand Dealers in UAE.
We oversee and ensure each product that we sell has never been unboxed (except for the Quality Control checks) and comes with the complete Brand Packaging (Gift Box, Carry Bags) and Accessories (Warranty Card/ Booklet, Owners Manual etc.).
We also provide Free After-sales Service and 1-Year Store Warranty for the products purchased on our website through our retail stores in Lulu Hypermarkets - UAE. Moreover, all products that we sell comes with an International Warranty (1 - 3 years).
Lowest Price Guarantee
Our online store prices are guaranteed to be the lowest you will find which will be difficult, if not impossible, to find elsewhere in UAE. We make it possible by sourcing all products that we sell directly from the Official Brand Dealers in UAE. However, in the unlikely event that you find a cheaper price elsewhere within 7 days of purchase from us, we will pay you back double the difference between both prices. Terms & Conditions Apply.
Free Shipping in UAE
All orders placed on our website qualifies for Free Shipping and Delivery to anywhere in UAE.
We ship our products all over the world and deliver to your door steps wherever you are, but there will be a nominal fee for such international shipments, which you will find when you reach the Cart Checkout page.
All products purchased through our online and retail stores comes with 1-Year Store Warranty and 1 - 3 Years International Warranty from the date of purchase for any malfunctions, manufacturing defects etc as mentioned in the Warranty Manual that comes with the product. Your City Moments Invoice (e-receipt) that you receive by E-mail or SMS and the Official Warranty Card/ Booklet included in the gift box during delivery is sufficient to claim your warranty. What's more, you can even claim the warranty through any of our retail stores.
30 Days Hazzle-Free Return Policy
If you are not fully satisfied with your purchases, we will gladly refund or exchange your unworn item(s) within 30 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging to any of our retail stores.
All the above measures ensure that you get a Full Value for Your Money and a total Risk-free Shopping Experience - which is our Core Promise to you.
Retail Store Locations
Our Webstore/ website is an extension of our retail stores network in Lulu Malls across the GCC countries. To know more about our products/ services/ policies, we welcome you to visit us at any of the following stores.
City Moments – Al Wahada Mall; Mobile: +971554720358
City Moments – Khalidiyah Mall; Mobile: +971554720359
City Moments –Mazyad Mall, Musaffah; Mobile: +971554720342
City Moments – Lulu Hyper Market, Baniyas; Mobile: +971554720353
City Moments – Lulu Hyper Market, Ajman; Mobile: +971554720366
City Moments – Lulu HyperMarket, Qusais; Mobile : +971554720355
City Moments –Lulu Shopping Centre, Karama; Mobile: +971554720823
City Moments – Lulu Village, Sonapur; Mobile: +971554720362
City Moments –Lulu Shopping Mall, Fujairah; Mobile: +97155420372
Corporate Office: City Moments – Al Quoz Industrial Area 2, PO Box: 127352, Dubai, UAE, Tel: +971 4 282 1511