City Moments Assurance

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Genuine Products

All products that you buy on our website and retail stores are authenticity guaranteed by the competent authorities worldwide. We also ensure the genuineness of products by buying directly from the brand manufacturers and/ or its authorized distributors worldwide and brings to you without involving any intermediaries. Hence, rest assured that you are buying genuine products when you buy from us. 

Low Price Guarantee

Our online store prices are guaranteed to be the lowest you will find which will be difficult, if not impossible, to find elsewhere in UAE. We make it possible by buying from the brand manufacturers directly and selling to you without any intermediaries. However, in the unlikely event that you find a cheaper price than you bought from us within 7 days of purchase, we will pay you back double the difference between both prices. Terms & Conditions Apply. 

Free Shipping

All orders placed on our website qualifies for Free Shipping and Delivery to anywhere in UAE.

30 Days Hazzle-Free Return Policy

If you are not fully satisfied with your purchases, we will gladly refund or exchange your unworn item(s) within 30 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging to any of our locations


All products purchased through our online and retail stores comes with an international warranty of one year from the date of purchase for any malfunctions, manufacturing defects etc as mentioned in the Warranty Manual that comes with the product. Your City Moments Invoice (e-receipt) that you received by E-mail or SMS is the proof of purchase to claim your warranty. What's more, you can even claim the warranty through any of our locations

Retail Store Locations

Our website is an extension of our retail stores network in Lulu Malls across the GCC countries. The products that we sell on our website or online store are exactly the same products sold in all our retail stores or in any authorized brand stores in UAE. Absolutely no difference. To know more about our products/ services/ policies, we welcome you to visit us at any of our retail stores  

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